FAQ

Do you offer free shipping?
Yes. Every order from Ellen Cook Manchester ships free within the United Kingdom.

How long does delivery take?
Orders are typically processed within 1–3 working days. Delivery usually takes 3–7 working days.

What is your returns policy?
You have 60 days from delivery to return unused items with tags attached. Email support@ellencookmanchester.com to start a return.

How can I contact you?
Email support@ellencookmanchester.com or call [SUPPORT_PHONE] during [BUSINESS_HOURS].

Store Name: Ellen Cook Manchester

Trading name: By Ellen

Legal company name: [LEGAL_COMPANY_NAME]

Company number: [COMPANY_NUMBER]

VAT number: [VAT_NUMBER]

Registered address: [REGISTERED_ADDRESS]

Trading address: [TRADING_ADDRESS]

Email: support@ellencookmanchester.com

Phone: [SUPPORT_PHONE]

Website: https://ellencookmanchester.com

Business days: [BUSINESS_HOURS]