Privacy Policy

Last updated: 2 September 2026

This Privacy Policy describes how Ellen Cook Manchester (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from https://ellencookmanchester.com (the "Site"), or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refers to anyone using our Services.

Please read this Privacy Policy carefully. By using any of the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for legal, regulatory, or operational reasons. The revised Policy will be posted on the Site, with the "Last updated" date updated accordingly.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources. The type of information we collect depends on how you interact with us and use the Services. We may use your information to communicate with you, provide or improve our Services, comply with legal obligations, enforce our terms of service, and protect the Services, our rights, and the rights of our users.

What Personal Information We Collect

Information collected directly from you may include contact details, order information, account information, and customer support information.

Information about your usage may be collected automatically using cookies, pixels, and similar technologies, including device, browser, network, and IP address data.

Information obtained from third parties may include Shopify and related platform providers, payment processors, and advertisers and analytics partners.

How We Use Your Personal Information

Providing products and services: to process payments, fulfil orders, arrange delivery, handle returns, and manage your account.
Marketing and advertising: to send communications or tailor advertising relevant to your interests.
Security and fraud prevention: to detect and prevent fraudulent or malicious activity.
Service improvement: to provide customer support and improve our Services.

Cookies

Our Site uses cookies to enhance your experience, remember your preferences, run analytics, and improve the Services. You may adjust your browser settings to block or remove cookies; doing so may affect functionality.

How We Disclose Personal Information

We may share your information with third parties for contract fulfilment (IT, shipping, payment, analytics, customer support), marketing and advertising partners, affiliates, and legal obligations. We do not control third-party websites linked from our Site.

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Learn more at https://privacy.shopify.com/en.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect information from anyone under 16. Parents or guardians can contact us to request deletion of any personal information collected.

Security and Retention

We implement reasonable security measures, but cannot guarantee perfect security. Please avoid sharing sensitive information through insecure channels.

Your Rights

Depending on where you live, you may have rights to access, delete, correct, or port your personal information, and to object to or restrict certain processing. If you reside in the UK or EEA you may also withdraw consent where processing is based on consent. Contact us using the details below to exercise these rights.

International Transfers

We may transfer, store and process your personal information outside the country you live in. Transfers from the UK or EEA rely on recognised transfer mechanisms such as Standard Contractual Clauses unless the destination country is deemed adequate.